Web Services "[URL_TO_GSOAP sbminternalservices72]" returned an error

ID:    S140091
Published:    14 November 2013


  • Agile Planner
  • Application Development Management
  • Dimensions CM
  • Dimensions RM
  • SBM
  • TeamTrack


When some users attempt to login via SSO, they receive the following error:
Web Services "[URL_TO_GSOAP sbminternalservices72]" returned an error: "java.lang.illegalArumentException".
The SSO-IDP.log shows the same error.
This may be an issue with the way users were imported / created in SBM.  Perhaps, this is caused by an upgrade from an old version of TeamTrack.  Check the TS_TIMEPREFERENCES column in the TS_USERS table in the Application Engine database for the user.  The only valid values for TS_TIMEPREFERENCES are 0 or 1.  If you have any other value in TS_TIMEPREFERENCES, replace it with a 0 or 1.

Applies To

SBM 10.1.2

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