SBM Mobile: Android allows for download offline but iOS does not

ID:    D28156
Published:    07 June 2024

Defect Id


Originally Reported Against

SBM 12.1

Also Affects

SBM 12.1 Hotfix 1
SBM 12.1 Hotfix 2
SBM 12.1 Hotfix 3
SBM 12.1 Hotfix 4
SBM 12.1 Hotfix 5




When using an Android, users can run a listing report, long click an item, and download it for offline updates.
When using an iOS, the user can run a listing report, but a long click gives the message: "Offline features are disabled when using web-based forms".

Steps to reproduce:
1) Make sure you have the "Use web-based forms" setting enabled in the SBM app.
2) Run a listing report, press and hold an item (1-2 full seconds).

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