Defects

PVCS VM Web Client Associate Issues fails with "VM Server can't communicate to SBM: SBM server response should be with tags 'pre' and '/pre'."



ID:    D28147
Published:    28 May 2024
Updated:    03 June 2024
 

Defect Id

DEF349364

Originally Reported Against

SBM 12.1

Also Affects

SBM 12.1 Hotfix 1
SBM 12.1 Hotfix 2
SBM 12.1 Hotfix 3
SBM 12.1 Hotfix 4
SBM 12.1 Hotfix 5

Resolved In

SBM SBM 12.2 HotFix 2

Description

When the PVCS VM Web Client performs an Add Files, Check Out or Check In operation that used Associate Issues to link the file(s) to item(s) on an SBM server, the association fails with error:

VM Server can't communicate to SBM: SBM server response should be with tags <pre> and </pre>.

This has been determined to be a defect in SBM 12.1 and SBM 12.2.  For those releases, see the resolution for a work around. 

Resolution

To resolve this issue, follow these steps:

  1. Edit the file SBM\Application Engine\template\logger.htm
  2. Line 3 says

    <script type="text/javascript" $CPSNONCE()>

  3. Change to 

    <script type="text/javascript" >

  4. Save file
  5. Open the SBM System Administrator
  6. File > Put Files Into Database
  7. As an administrator, run the command iisreset

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