SBM Mobile: PDF widget not generating or allow download when using "Web Forms"

ID:    D28145
Published:    28 May 2024
Updated:    03 June 2024

Defect Id


Originally Reported Against

SBM 12.1

Also Affects

SBM 12.1 Hotfix 1
SBM 12.1 Hotfix 2
SBM 12.1 Hotfix 3
SBM 12.1 Hotfix 4
SBM 12.1 Hotfix 5

Resolved In

SBM SBM 12.2 HotFix 2


When using an Android (SBM App with "Web Forms" option), the PDF widget gives a message that the Acrobat reader must be installed. Even after installing this, the widget never generates the PDF on the form. Also, the widget does display a download button, but this button does not do anything. 

When using iOS (SBM App with "Web Forms" option), the PDF is visible on the form, but there is no download button.

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