SBM Mobile: Usability with Relational Fields and Lookup Window (Android)

ID:    D28026
Published:    20 November 2023
Updated:    11 January 2024

Defect Id


Originally Reported Against

SBM 12.1

Also Affects

SBM 12.1 Hotfix 1
SBM 12.1 Hotfix 2
SBM 12.1 Hotfix 3
SBM 12.1 Hotfix 4

Assigned To

SBM 12.3




When trying to use the "use web based forms" option in the mobile app, there are usability issues with the Relational Fields and in the Lookup Window for these fields. The problems include:
  • The left/right arrows are very small, making them difficult to click.
  • The left/right boxes often say "0 selected", even when items are selected. It is difficult to tell if you successfully clicked the right arrow to move items to the right side. To see what is on the right, you have to click the right box. This works but adds a extra clicks.
  • When items are selected on the right side, they show up with unselected radio buttons. This makes you feel like you need to click them to select them again. You do not need to select them, but the usability looks like you need to select them. 
The problems above are written for the Relational Fields with the left and right selection boxes. The same problem also happens on the Lookup Window. The only difference is that the Lookup Window selection boxes are on the top and bottom instead of the left and right.

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