Defects
NS: SMTP. OAuth2. Logging last server response on AuthenticationFailedException.
| ID: | D28019 | |
| Published: | 21 September 2023 |
Defect Id
DEF348870
Originally Reported Against
SBM 12.1
Also Affects
SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM SBM 12.1 Hotfix
Description
When configuring SBM to talk to an SMTP server, there are often issues with setting up the mailbox and/or AppRegistration in O365. When this happens it is hard to identify a reason why mail server throws AuthenticationFailedException. We have added better logging to assist/
Snippet from NS.LOG when attempting to connect to SMTP server:
2023-09-15 18:30:25,982 ERROR [QuartzScheduler_Worker-34] [com.serena.core.email.MailSendManagerImpl:362] [::] -- Failed to connect to email server.
javax.mail.AuthenticationFailedException: failed to connect
at javax.mail.Service.connect(Service.java:403) ~[javax.mail-1.6.2.jar:1.6.2]
at javax.mail.Service.connect(Service.java:246) ~[javax.mail-1.6.2.jar:1.6.2]
at javax.mail.Service.connect(Service.java:195) ~[javax.mail-1.6.2.jar:1.6.2]
at com.serena.core.email.MailSendManagerImpl.sendEmails(MailSendManagerImpl.java:305) ~[common-util-12.1.jar:?]
at com.serena.sbm.ns.service.MailSenderImpl.lambda$0(MailSenderImpl.java:104) ~[notificationsrv-api-12.1.jar:?]
at java.util.HashMap.forEach(HashMap.java:1290) [?:1.8.0_342]
at com.serena.sbm.ns.service.MailSenderImpl.send(MailSenderImpl.java:95) [notificationsrv-api-12.1.jar:?]
at com.serena.sbm.ns.service.EmailMessageStrategy.apply(EmailMessageStrategy.java:414) [notificationsrv-api-12.1.jar:?]
at com.serena.sbm.ns.process.EmailMessageServiceImpl.processMessages(EmailMessageServiceImpl.java:112) [notificationsrv-api-12.1.jar:?]
at com.serena.sbm.ns.process.MessageServiceImpl.process(MessageServiceImpl.java:101) [notificationsrv-api-12.1.jar:?]
