SBM: Opening one process app in Composer gives error "Load attempt failed for design element"
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ID:    D27988
Published:    19 June 2023
Updated:    29 November 2023

Defect Id


Originally Reported Against

SBM 12.1

Also Affects

SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM SBM 12.1 Hotfix


As this process app opens, Composer gives error:
Load attempt failed for design element. Type = Serena.Studio.PlugIns.TeamTrack.ObjectModel.TtScript,
ID = 50a8e0ce-78e0-49b9-ac1c-58f66853248eVersion = 1 XmlException: '.',
hexadecimal value 0x00, is an invalid character. Line 23, position 10.
Also, most elements appear to be locked, although nothing should be locked.


Process apps are stored in an XML format. This error is because some NULL values were saved incorrectly, making the XML invalid. Open a case with the technical support team for help to fix the process app.

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