Defects
SBM: One user gets error "Authentication error: SSO Token is empty." when logging into Work Center
| ID: | D27987 | |
| Published: | 27 June 2023 | |
| Updated: | 07 November 2023 |
Defect Id
DEF348480
Originally Reported Against
SBM 12.1
Also Affects
SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM SBM 12.1 Hotfix
Description
One (or some) users get the error "Authentication error: SSO Token is empty" when trying to log into SBM Work Center.
Related KB articles:
Resolution
This is caused by an invalid Time preference setting in the database.
Workaround:
1) Update the user's setting using the follow SQL (Replace XXX with the user's login id):
update TS_USERS set TS_TIMEPREFERENCE = 1 where TS_LOGINID ='XXX'
2) Restart IIS or refresh SBM server-side cache using the URL: http://<servername>/workcenter/tmtrack.dll?adminpage&command=refreshcache
