Defects

SBM: One user gets error "Authentication error: SSO Token is empty." when logging into Work Center

Your subscription to document D27987 will expire in 349 days (Renew). To cancel this subscription, click Cancel Subscription above.

DEF348480

SBM 12.1

SBM 12.1 Hotfix
SBM 12.1 Hotfix
SBM 12.1 Hotfix

One (or some) users get the error "Authentication error: SSO Token is empty" when trying to log into SBM Work Center.

This is caused by an invalid Time preference setting in the database.

Workaround:

1) Update the user's setting using the follow SQL (Replace XXX with the user's login id):

update TS_USERS set TS_TIMEPREFERENCE = 1 where TS_LOGINID ='XXX'

2) Restart IIS or refresh SBM server-side cache using the URL: http://<servername>/workcenter/tmtrack.dll?adminpage&command=refreshcache

Knowledgebase