Calendar calculations not working correctly, including Time in State and Average Time to State reports and Escalation Notifications (Regression of DEF246157)

ID:    D27833
Published:    13 April 2022
Updated:    09 June 2022

Defect Id


Originally Reported Against

SBM 11.8

Assigned To

SBM 12.1


In Progress


From a user point of view, you may notice that the Duration reports (such as Time in State and Average Time to State) are calculate incorrectly. Or, escalation notifications may be sent during off hours or on off day.

From a technical view, the TS_CALENDARDENORM table is not updating properly when a non-reoccurring override is created on the calendar. Reoccurring overrides work fine 


Find Answers

Type a question or describe what you are looking for below

My Recent Searches

Welcome kb sso

Additional Assistance

  • Submit a Case Online
  • FAQs