Defects

Calendar calculations not working correctly, including Time in State and Average Time to State reports and Escalation Notifications (Regression of DEF246157)



ID:    D27833
Published:    13 April 2022
 

Defect Id

DEF346594

Originally Reported Against

SBM 11.8

Status

Submitted

Description

From a user point of view, you may notice that the Duration reports (such as Time in State and Average Time to State) are calculate incorrectly. Or, escalation notifications may be sent during off hours or on off day.

From a technical view, the TS_CALENDARDENORM table is not updating properly when a non-reoccurring override is created on the calendar. Reoccurring overrides work fine 

Resolution


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