SLA Item Panel is blank

ID:    D27764
Published:    05 April 2021
Updated:    06 October 2021

Defect Id


Originally Reported Against

SBM 11.8 Patch 1

Resolved In

SBM 12.0


After an upgrade, when opening the SLA Item Panel from Application Admin > Work Center > Work Center Settings, the report shows blank when there should be records in there.

In some versions of SBM, you may be able to work around this problem by logging in as a user with 'Managed Admin' access, but this does not work with 11.8.


Resolved in an upcoming release of SBM.

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