XML email submit failing

ID:    D27747
Published:    11 February 2021
Updated:    19 January 2022

Defect Id


Originally Reported Against


Assigned To

SBM 12.1




XML email submit is failing with an error of "The submit was not completed successfully. One or more fields are invalid. 'Title' is a required field. Please supply a valid value to complete this transition".  This is caused by the "Include HTML formatted e-mail messages" setting being enabled for the Mail Client which causing HTML sanitization for all emails even if they are plain text.


To work around this bug, please add an additional mail server under E-mails -> Mail Servers in Application Administrator that has the "Include HTML formatted e-mail messages" setting disabled and use that mail server for any mailboxes that use plain text emails such as ones used for XML email submit.

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