"Session has expired, please login again" with anonymous submit and auto-logout

ID:    D11871
Published:    19 January 2011
Updated:    30 September 2011

Defect Id


Originally Reported Against

SBM 2009 R3.02

Resolved In

SBM 2009 R4.01
Service Manager 1.1




Use Case

Use of 'auto-logout timed-out users' to force the browser to time out to the login page. There is also the need for the anonymous submit feature. When the user enters the anonymous submit URL into the browser, they get the SBM login page which displays the message, "Session has expired, please login again".

Steps to reproduce the problem

  1. Turn on 'auto-logout timed-out users'
  2. Set Accept info from Form/URL/ Cookie
  3. Enable anonymous submit
  4. Go to anonymous submit URL.

Expected result

User should be present with submit form.

Actual result

User receives login page with error "Session has expired, please login again"

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