Accessing Serena Communities via may not work or may show a company other than Serena Software

ID:    A58
Published:    03 February 2014
Updated:    03 February 2014


Attempts to access the Serena Communities via URLs referencing may either fail or show a company other than Serena Software. This can happen if a browser accessed the communities last week and was left running.


To solve the problem, please restart your browser. If the issue persists, please reboot your PC to flush out the issue caused by DNS caching. (The hosting provider changed the IP address of the server used by Communities, which the browser may otherwise not notice.)

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