If work center does not load and hangs with a locading icon then either: (1) Put on a network trace: Network Trace gives unusual error from first JSON request:
In Workcenter , the loading image does not come up when an item is being transitioned. The SBM users are unsure whether SBM Workcenter is actually working in the background or still waiting for them to re-hit the transition button.
Cannot logon to Work Center as the User Interface hangs with loading symbol - error in workcenter .log ...[MenuItemController] -- could not execute query ...select TS_LOCALE from TS_APPLICATIONS where TS_ID = ...
If you choose one of applications on Work Center toolbar and then reload the page in browser (e.g. by hitting F5) the following error may appear stating: "Error initializing application group". The same problem appears if you save a bookmark for the application into browser favorites and invoke it from favorites (e.g. http://servername/ workcenter /tmtrack.dll?shell=swc#3).
In order to setup a new virtual directory for use with SBM besides the two defaults ( tmtrack, workcenter ) for user access in 10.1.5.1+ use the following steps. This article also pertains to setting up anonymous submit using the "External Access" option on the "Other Settings" screen in the Authentication area in configurator.
: Special Firewall Case: Repository does not fully load and does not display all content. DEF278105 : SBM Workcenter may not work if placed behind a proxy that uses junction points This hotfix is for 10.1.5.2 with no other hotfixes applied.
