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PDF SBM Reporting Guide
If SLAs have been enabled for your system, the following report categories are available for applications or application groups: • SLA Past Performance Provide historical information. By default, data from the last six months is displayed, with a performance threshold of 80 percent. This means that over the last six months, an overall SLA "passing" performance level of 80 percent or greater (with an overall "violation" performance percentage of less than 20 percent) is considered acceptable for normal operation.
PDF Serena Service Manager Guide
By default, data for all services from the last six months is displayed, with a performance threshold of 80%. This means that over the last six months, an overall SLA "passing" performance level of 80% or greater (with an overall "violation" performance percentage of less than 20%) is considered acceptable for normal operation. To change the report criteria, see "Report Filter," above.
PDF SBM Reporting Guide
If SLAs have been enabled for your system, the following report categories are available for applications and application groups: • SLA Past Performance Provide historical information. By default, data from the last six months is displayed, with a performance threshold of 80 percent. This means that over the last six months, an overall SLA "passing" performance level of 80 percent or greater (with an overall "violation" performance percentage of less than 20 percent) is considered acceptable for normal operation.
PDF SOO Administrator Guide Guide
By default, data for all services from the last six months is displayed, with a performance threshold of 80%. This means that over the last six months, an overall SLA "passing" performance level of 80% or greater (with an overall "violation" performance percentage of less than 20%) is considered acceptable for normal operation. To change the report criteria, see "Report Filter," above.
PDF SOO Administrator Guide Guide
Past Performance Reports Past Performance reports provide historical information. By default, data for all services from the last six months is displayed, with a performance threshold of 80%. This means that over the last six months, an overall SLA "passing" performance level of 80% or greater (with an overall "violation" performance percentage of less than 20%) is
PDF Serena Service Manager Guide
Past Performance Reports Past Performance reports provide historical information. By default, data for all service requests from the last six months is displayed, with a performance threshold of 80%. This means that over the last six months, an overall SLA "passing" performance level of 80% or greater (with an overall "violation" performance percentage of less than 20%) is
PDF User Workspace Guide
By default, data for all services from the last six months is displayed, with a performance threshold of 80%. This means that over the last six months, an overall SLA "passing" performance level of 80% or greater (with an overall "violation" performance percentage of less than 20%) is considered acceptable for normal operation. To change the report criteria, see "Report Filter," above.
CMS-XML Incorrect SLA report name after upgrade.
Upgrade SBM from 11.0 version to latest SBM 11.2. ... The reports should have name 'Project SLA Past Performance ', however the Project is missing from the Report Name.
HTML SBM Version Diff
Differences Between Versions ... _REPORTS_ SLA _AGGREGATEPERFORMANCE">Aggregate Performance SLA _ALLSERVICES" ... ... _REPORTS_ SLA _CATEGORYRISKSTITLE" ... ... _REPORTS_ SLA _ALLSERVICES" ... ... _REPORTS_ SLA _CATEGORYRISKSTITLE" ... ... _REPORTS_ SLA _CLAUSE"> SLA Clause SLA _COMPLETIONDATE" ... ... _REPORTS_ SLA _CURRENTRISK" ... ... _REPORTS_ SLA _SAVEFAILED"> SLA Dashboard settings were ... ... _REPORTS_ SLA _SAVESTATUS" ... _REPORTS_ SLA _SAVESUCCESS"> SLA Dashboard settings were ...
HTML SBM Version Diff
Differences Between Versions ... Attachment/Note updated by {1 ... ... 0}, Updated by {1 ... ... }, Principal updated by {1 ... ... }, Subtask updated by {1 ... ... Attachment/Note updated ... UPDATED"> Updated ... ">Principal updated } ... ">Subtask updated Last ID was ' ... ... Please get the latest version of the ... To improve performance , reduce the ... ... Go to the Last Item ... not be mass updated . ... ">Access SLA Reports
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