Find Answers

Filter Search Results
All Operating Systems:
All Products:

All Solution Types:
Source:
 
Ask a Question
Example: "Database could not be verified"  
Tips | Start Over | Solutions | Alerts | Patches | Defects  
Pages [Next]
  Results
CMS-XML SLA calculation does not honour the calendar changes
SLA calculation does not honour the calendar changes
CMS-XML There is an issue with calculation of SLA when the calendar is using two time frames in the same day.
There is an issue with calculation of SLA when the calendar is using two time frames in the same day.
CMS-XML SLA: sla risks are not calculated properly if duration unit is week type
If you create an SLA rule using week as the type of duration, the rule will not work correctly. The workaround is to use one of the other duration types.
CMS-XML Incorrect overall deploy time calculation in the Activity Log
Currently SBM takes the stop time as a time when the Application Engine deployment was finished. After this though the SDF/ SLA /Resman/WorkCenter deployments still have to take place.
PDF Serena Service Manager Guide
• Paused State(s) Click the box or the button, and then select the states to exclude from SLA calculations .
PDF SBM Application Administrator Guide
• Paused State(s) Click the box or the button, and then select the states to exclude from SLA calculations .
PDF SBM Application Administrator Guide
42 Serena® Business Manager (SBM) • Paused State(s) Click the box or the button, and then select the states to exclude from SLA calculations .
PDF SOO Administrator Guide Guide
• Paused State(s) 98 Serena® Orchestrated Ops Click the box or the button, and then select the states to exclude from SLA calculations .
PDF SBM Reporting Guide
SLA Current Risk Current Risk reports are calculated using the time and risk values defined for each SLA . By default, data for all service requests is displayed in the reports. You can
PDF Serena Service Manager Guide
Current Risk Reports Current Risk reports are calculated using the time and risk values defined for each SLA .
Pages [Next]

Welcome kb sso

My Recent Searches

Search Feedback

Are we answering your questions?

Additional Assistance

  • Submit a Case Online
  • FAQs