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SBM anonymous KB templates have hardcoded field names

The templates to access the KB without login (tmtrack.dll?AnonymousUse) have hardcoded field names in the html fields, thus displaying the Anonymous KB fails in localized scenarios (i.e. when a field display name is renamed)..

Unable to customize SBM Branding per KB S141158

Workaround Instead of modifying SSOCATALOG.JSVAR as in KB S141158, modify the var DEFAULT_DATA

Work Center Knowledge Base sort order in incorrect

SBM 11.4

Save Tree not available for Public Folders and Knowledge Base

SBM 2009 R1.03

Knowledge base problem may not appear in folder on LHS tree

SBM 2009 R4

Not able to adjust window size between problems and resolutions in the knowledge base

SBM 2009 R3.01

Knowledge Base Search form extension (KBSearchWidget) causes date picker on date/time fields to display incorrectly

SBM 11.4.1

Knowledge Base search results pane returns "Server Error in '/' Application" on Incident Management submit form

SBM

Unable to add folders or subfolders to Knowledge Base in Work Center

In prior releases, the SBM System Administrator was used to manage public folders and Knowledge Base folders that users could access with the appropriate privileges. Starting with SBM 11.3, these folders are now shared folders that can be managed in Work Center. Folder privileges have also been replaced by roles (including owner, collaborator, contributor, and viewer).

Error "InitExtension Failed" when accessing SBM (TeamTrack or Business Mashups)

This generally means that during the initial startup of the program on the server, something went wrong. There are four common types of failure you may see, described below. Searching the knowledge base for parts of the error message after the phrase "InitExtension Failed" may find more detailed information:

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