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The SerenaLicenseServer.log is overwritten each time the Serena License Server is restarted
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When you restart the Serena License Server, the existing SerenaLicenseServer.log file located in the License Manager directory is overwritten and all log information is cleared. Is there a way to retain this information?
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SLM 2.2.0: SLM GUI sometimes shows "Failed to Connect to Serena License Server" after restarting the SLM server process
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When the SLM GUI restarts the License Server, for example because a key was added, it may subsequently show the error: Failed to Connect to the Serena License Server The Serena License Server at "ServerName
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Dim9: License Manager needs to be restarted after starting the z/OS listener 3 times.
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Dim9: License Manager needs to be restarted after starting the z/OS listener 3 times.
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SLM 2.2.0: Windows could not start the Serena License Server service on Local Computer
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License Server cannot be restarted when applying license key on Serena License Manager, showing: An error occurred while attempting to restart the License Server If you then try to restart the license server from windows Services, you get error:
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KM-Dim9: License Server 7584@ashprddim01.gspt.net unavailable -12
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You can also use the ip address instead of the server name if necessary. After restarting the license server should come up.
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Serena License Server will not start and log showing garbage characters
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If you still can not rename the log file, be sure to kill all instances of the Merant.exe process and try again. This should free up the log and allow you to successfully restart the License service.
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Launching SBM System Administrator or SBM Login Screen give error "InitExtension Failed" "License Server XXXX could not be contacted"
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On the Serena License Manager machine, in Control Panel> Administrative Tools> Services, verify that the Serena License Server service is running. If the service is running, try stopping and restarting the service.
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KM-Dim10: Invalid returned data from license server -12 is received when trying to log into Dimensions
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If problems still persist, a new license file may be needed. To have keys regenerated or deactivated, you will need to contact your Support Sales Representative. Once the new keys are received, apply them as instructed and stop/ restart your License Server .
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Dim: Error Messages: License server machine is down or not responding. (-96,7:2 "No such file or directory")
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example: /opt/serena/dimensions/10.1/license_manager/SerenaLicenseManager/solaris64/; export MLM_HOME Save dmprofile, re-run the file and restart Dimensions listener. If the above items do not resolve the issue, please provide the following when entering a case:
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PVCS Version Manager returns message that it could not connect to the specified license server, or that the license has expired
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vmreg LicenseServerDefinition If the error is seen by a user of the VM I-Net Web Client, Eclipse RIDE with server-side processing, Visual Studio RIDE with server-side processing, or a WebDAV client, be sure to make this change on the VM server machine and restart the PVCS Version Manager Web Application Server or Serena VM Web Application Server service. Should the steps above not work, use the following ones to manually modify the initialization file so it has the proper information.
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