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Support Platform Matrix for Serena Products
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The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
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Supported Platform Matrix for Serena License Manager 2.1.4
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slm _214_Supported_Platform_ Matrix .xls – Supported Platform Matrix for Serena License Manager 2.1.4
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Configurator not saving license server host or you see this message when trying to login "An error occurred while reading the System table of the database"
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After an upgrade or move of the SBM database, you are unable to Apply the changes in Configurator and the License Server information is not saved in Configurator. Opening the SBM System Administrator gives the following error: Database could not be opened.
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RM 2009 R1.01 Supported Platform Matrix
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Serena License Manager SLM 2.1.2 Supported
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Platform Support Matrix Dimensions Express 2009R1
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Serena SLM 2.1.2 Unsupported
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Platform Matrix we should support but dont have time for
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Serena SLM 2.1.4 Supported
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How does a Product Name from the Entitlement site (FNO) map to one or more Product Features in SLM?
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The following table shows the Product Names from the Entitlement site, followed by the Product Features in SLM they map to. These features match what follows the INCREMENT keyword in the license keys.
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SLM: How to consolidate multiple license keys for one Host ID into a single license file
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Complete the 4 drop-down selections for Site, Product, Serial Number and version. Click the enabled "View Licenses" button below the fields that will take you to the "Manage Licenses" table Using the check boxes on the far left, select two or more rows from the table where the "License Hosts" values match and then click the "Consolidate" button from the buttons at the top of the table.
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TeamTrack stability issues when using SLM 2.1.4
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______________________________________________________________________ TABLE OF CONTENTS 1.0 PREREQUISITES
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SLM: How to determine your version of Serena License Manager
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Option 3 - Locate the SLM .log, SerenaLicenseServer.log or MerantLicenseServer.log file in the SLM install directory and match the version reported in the log with the chart below: Windows (32-bit):
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