When multiple clients access ECP, intermittent connection errors can occur, causing sessions to be lost and 'No Results Found' messages to be displayed.
A customer was in the process of installing a large ERO release (c.400 packages containing tens of thousands of components). When the release was approved the package installation jobs were submitted in the expected manner. However, many of the jobs failed with a 'CONNECTION LOST' message and CMNBATCH completed with a RC=06 in these cases.
1. Describe the problem & the customer's use case scenario? Information on a Jenkins Project has been lost 2. What are the steps to reproduce the problem?
“A customer was in the process of installing a large ERO release (c.400 packages containing tens of thousands of components). When the release was approved the package installation jobs were submitted in the expected manner. However, many of the jobs failed with a 'CONNECTION LOST' message and CMNBATCH completed with a RC=06 in these cases.
ACL4502922E Error: Cannot open connection to host cmserver.example.com Customers may encounter these errors when issuing an UPDATE (download) command after a period of inactivity when there are no active connections to the CM server.
If connectivity between Tomcat and Dimensions Server is lost , or the Dimensions Server goes down, then during a login attempt, the user will get the following error message: "It was not possible to log you in at this time. The error message has been recorded (in stderr.log in default configurations)." However, if a user has an active session then no errors are reported wehn the connection is lost.
The '8130' (SEND function failed - connection lost ) indicates that the client job did not get a response from the server STC. This can occur either because of a communication setup problem or because of an abend in the ChangeMan STC. The following are some things you should check to make sure your XML service is communicating with the ChangeMan STC:
We recommend that you purge these files periodically. Delete the log files generated in the directory <VM_Server_Install_Dir\vminet\jrun\jsm-default\logs, as well as the log files in <VM_Server_Install_Dir\ vminet\jrun\jsm-default\services\jse\logs. Temporary files are generated on the server if the connection between the client and server is lost in the middle of a file transfer.
