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CMS-XML Required Operating System packages to run SLM 2.2.0 or SLM 2.3.0 on Red Hat Enterprise Linux (RHEL)
SLM ( Serena License Manager )
CMS-XML SLM 2.2: Attempting to start SLM on Linux produces the error ./lmgrd: /lib/ld-lsb.so.3: bad ELF interpreter: No such file or directory
This problem is caused by missing Linux Standard Base (LSB) Core libraries for i686. RHEL 6 and beyond no longer install the i686 version of these packages by default, if you are running the x86_64 (64-bit) version of that OS.
CMS-XML How To run Chklic on Linux/Unix and Windows
If you are running SLM 2.2 .0 or older, click here . Starting with SLM 2.3.0, the Chklic utility has already been included with your SLM installation and does not need to be downloaded. The easiest way to collect the logs is to launch the SLM GUI (by running serenalm
CMS-XML SLM: SLM 2.2.0 core dumping on Solaris 10 with message "merant exited with status 0 signal = 18"
SLM 2.2.0 was installed on Solaris 10 to be used with Dimensions CM. The installation ran through without errors but attempts to start it up it generate a core file and the following messages can be seen in the SerenaLicenseServer.log:
CMS-XML SLM 2.2.0: SLM GUI sometimes shows "Failed to Connect to Serena License Server" after restarting the SLM server process
Before using the Products tab, ensure that: - The Serena License Server process is running - At least one valid license key is installed
CMS-XML SLM 2.2.0 installer gives error "Unable to save file: C:\Windows\Downloaded Installations\{02A4C71D-E690-406D-8A04-9A1A89E4BB2B}\Serena License Manager.msi"
On a Windows system with UAC restrictions enabled, running the SLM 2.2 .0 installer may fail with the error: Unable to save file: C:\Windows\Downloaded Installations\{02A4C71D-E690-406D-8A04-9A1A89E4BB2B}\Serena License Manager.msi The system cannot find the path specified.
CMS-XML SLM 2.2.0 does not enforce Administrative execution level for its GUI (SerenaLM.EXE)
This issue is resolved in SLM 2.3.0. User of SLM 2.2 .0 should launch the Serena License Manager GUI by performing a right-click -> Run as administrator on SerenaLM.exe
CMS-XML License Manager complains about Incompatible license file from non-primary nodes in a redundant license server configuration
This defect has been fixed in SLM 2.3.0. Users of SLM 2.2 .0 should only run the License Manager utility from the primary server. As always, changes made from the SLM UI need to be distributed by hand to the other systems in the quorum:
CMS-XML The Software Licenses and Download site (SLD) asks for an SLM License Server HOSTID value. What should be put there? How should the generated key be applied?
Older SLM releases show the HOST at the bottom of its GUI: For SLM 2.2 .0 on Windows, launch the SLM GUI via Start > All Programs > Serena > License Manager 2.2 .0 > License Manager , using right-click > Run as administrator. On AIX, Linux and Solaris, launch the SLM GUI by running ./serenalm
CMS-XML SLM 2.2.0: Windows could not start the Serena License Server service on Local Computer
Please run Serena License Manager with " Run as Administrator" to be able to apply the license key and restart the License Server . Note that this is no longer an issue with SLM 2.3.0 (see KB doc D21341)
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