The issue was the installer was looking for a specific version of the 2015 Visual C ++ Redistributables and if it didn't have it, but had a newer version than the one the installer tried to install it would throw a warning/error to the user that the redistributable install had failed which under the hood made sense as it was trying to do an upgrade to an older version which should fail.This all has been fixed and the client installation of the 2015 redistributables should now work the same as suite.
The Microsoft installer for the DLLs installed by SBM can be found at: http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
Whilst 2009 R4 is the first release of 64-bit SBM it has been found that some sites had managed to get the 32-bit version installed by switching IIS compatability mode on. This was never a supported installation but if this did occur then when you attempt to upgrade to SBM 2009 R4 x64, the installer will begin to install, but then roll-back your installation and SBM 2009 R4 x64 will not be installed.
On a clean install, the SBM files are not copied to the SBM directories. After entering the install configuration info, the AE installer begins and almost immediately stops on this error:
The reason the error occurs is because the web service wsdl that gets created when SBM is installed references localhost in the wsdl itself instead of the computers host name. You can either fix the problem by editing the wsdl code as it sits in your development area or editing the .wsdl files in the SBM install directory and re-importing the wsdl to your development area.
This solution describes how to enable logging for SBM install and uninstall. The steps outlined in this solution can be found in the following Microsoft KB article:
The reason the installer cannot find the 6.6.1.x installation is due to a registry key under HKEY_LOCAL_MACHINE\SOFTWARE\TeamShare\TeamTrack called Root Directory. Remove the \TeamTrack directory from the end of this key (setting this path to <Drive>\Program Files\Serena, instead of <Drive>\Program Files\Serena\TeamTrack). This will allow you to upgrade to Serena Business Mashups 2008.
