When users get a notification email , they usually contain a link to the item. If this link contains the wrong server name or it using http instead of https, follow this KB document.
When Dimensions sends out an e-mail notification of CR activity (see attached e-mail for example) it is incorrectly embedding an 'http' protocol link instead of the required 'https' protocol link used by our server. This ' http ' link fails to open in a browser window because our Dimensions web service must be accessed via 'https'.
The Social Widget gives "HTTP Error 404.0 - Not Found" when click the email icon for the contact. This happens when the contact you click does not have an email address defined. To workaround this problem, make sure all users in the system have an associated email address.
Steps to reproduce: - set up a notification to allow email responses to transition an item (as described here http ://help.serena.com/doc_center/sbm/ver11_4_1/app_admin/ttwa_zcs_ email _responses.html) - subscribe a user to the above notification
Using KB article: http ://knowledgebase.serena.com/InfoCenter/index?page=content&id=S123472 User was able to verify that emails are being sent correctly using PCMSMAIL.EXE The DM.CFG setting for DM_MAILS was uncommented and the correct mail server specificed
Place the image file in your <TeamTrack Instal directory>/bin/images directory In your template, add the following html tag: <img src=" http ://<yourservername>/tmtrack/images/<yourImage.extension>" >
Version Manager itself does not contain any email functionality, so any emails that are sent as a result of an Event Trigger would have to be sent through a third party tool. One such tool is blat.exe (for more info on this freeware, see - http ://gepasi.dbs.aber.ac.uk/softw/Blat.html#download). The below example shows a batch that when launched via an Event Trigger will send email notification.
TeamTrack email notifications contain a view item link like: http ://machine/tmtrack/tmtrack.dll?View&I=53&T=1000 On hand held device (HTML2) this link does not display the item.
Macintosh clients require a full domain name as part of the server address. For example, to log into a server called Collage that belongs to the serena.com domain, you must enter: http ://Collage.serena.com/servlet .
Do You Need Serena Reviewer? To view the attached business model and prototype, download and install the free Serena Reviewer software at http ://www.serena.com/products/prototype-composer/home.html "
