Find Answers

Filter Search Results
All Operating Systems:
All Products:
All Solution Types:
Ask a Question
Example: "Database could not be verified"  
Tips | Start Over | Solutions | Alerts | Patches | Defects  
CMS-XML How To run Chklic on Linux/Unix and Windows
How To run Chklic on Linux/Unix and Windows
CMS-XML Cannot start Serena License Manager (SLM) the catalina.out shows: hostid is (Can't get hostid of type 2 [])
(or the file lmhostid.txt in the output of chklic .sh) shows the machine's host id as "":
CMS-XML RM: Licensing: License server setting is missing.
This can be verified in the Serena License Manager utility from the Product tab. 3. If all else fails, please refer to Knowledgebase Solution, S128639 How to run Chklic on Unix and Windows, and provide the resulting files with screenshots of the error message when submitting a new case to Serena Support.
CMS-XML SLM 2.3.0: Collect Logs fails with error: was unexpected at this time. RC=255
RC=255 Running chklic or slm collect_logs
CMS-XML How do I check my SBM license usage? Is it time for me to buy additional SBM licenses?
You can verify the number of license keys that were actually installed on your server. This is best done using our chklic tool found in KB S128639 . This can different from the licenses that were generated, if the generated key was never loaded into SBM License Manager.
MS-POWERPOINT Serena Powerpoint Template (.ppt)
Errors? Still unable to obtain a license? Run our “ chklic ” utility and send it to Link to Knowledge Base article for “chklic”
CMS-XML Launching SBM System Administrator or SBM Login Screen give error "InitExtension Failed" "License Server XXXX could not be contacted"
Reboot the server/servers where SBM and the License Manager are installed. Follow the steps in KB S128639 which talks about running chklic and gathering license server log files. Note:

Welcome kb sso

My Recent Searches

Search Feedback

Are we answering your questions?

Additional Assistance

  • Submit a Case Online
  • FAQs