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CMS-XML Active Diagnostics not starting correctly can lead to system unavailability - INFO message with ajp thread name and 'Cluster description not yet available. Waiting for 10000 ms before timing out'
Active Diagnostics not starting correctly can lead to system unavailability - INFO message with ajp thread name and 'Cluster description not yet available. Waiting for 10000 ms before timing out'
CMS-XML Cannot start Active Diagnostic (SBM Logging Services) and get error "Cannot connect to the Active Diagnostics database. Runtime configuration is currently unavailable.”
When starting Active Diagnostics , it will start quickly and immediately stop. The logs will show error:
CMS-XML Active Diagnostics service won't start or you see a socket error in Configurator about the Active Diagnostics service.
When you open Configurator and look at the Manage Services section you may see the SBM Active Diagnostics service not started. If you try to start it, the server may run for a second but immediately stops. Also, when you click on the Diagnostics view and click the "Active Diagnostics" tab, there will be a link to start the service.
CMS-XML Cannot start SBM Active Diagnostics service after upgrade
To work around this issue, remove the following file \Common\ Diagnostics \MongoDB\data\mongod.lock. This file is related to unsuccessful or abrupt termination of the diagnostics service.
CMS-XML How to configure active diagnostics when having high cpu or memory usage issues.
Scroll to the bottom of that list and verify that the "SBM Active Diagnostics" service is green and running. ( If not see this kb doc S140066 as this is usually the cause of this service not starting )
CMS-XML SBM: How to re-initialize Active Diagnostics (mongoDB) to recover disk space
to C:\Program Files\Serena\SBM\Common\Diagnostics\MongoDb\data Start Active Diagnostics (SBM Logging Services)
CMS-XML How to troubleshoot IIS hang or crash problems
If the Runtime Configuration section says "SBM Active Diagnostics service is not running", you will need to click the link to start the service. If the service will not start or starts and immediately stops, reference KB S139699 .
PDF Installation Guide and Configuration Guide
change the settings. Once you start the SBM Active Diagnostics service in SBM Configurator on the server that hosts SBM Common Services, all activities and events that are processed by the SBM Application Engine Web Server are logged.
PDF Installation Guide and Configuration Guide
You can configure active diagnostic logging at runtime, which means you do not need to stop and start any of the services in the Manage Services tab to change the settings. Once you start the SBM Active Diagnostics service in SBM Configurator on the server that hosts SBM Common Services, all activities and events that are processed by the SBM Application Engine Web Server are logged.
PDF Installation Guide and Configuration Guide
Note the following: • Use the Manage Services tab to stop and start SBM Logging Services. This service stops and starts Active Diagnostics logging activities.
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