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CMS-XML Null Pointer error on Notifications if the System "Title" DBNAME is not in upper case.
If the System "Title" DBNAME name is not in upper case, the ns.log may show the following Error: ERROR XX-XX-2013 XX:XX:XX [ Notifications ] -- While process notification : NotificationName java.lang.NullPointerException at com.serena.ae.notificationserver.persistence.ItemDAOImpl.getItem(ItemDAOImpl.java:220)
CMS-XML Can't get schedule reports to send and see this error in the ns.log " Exception Thrown while processing Notification Event 'Scheduled Report: Smith, Joe: Listing of Issues'. java.lang.NullPointerException"
Can't get schedule reports to send and see this error in the ns.log " Exception Thrown while processing Notification Event 'Scheduled Report: Smith, Joe: Listing of Issues'. java.lang.NullPointerException "
CMS-XML SBM: Notifications give error java.lang.NullPointerException and IdBasedFieldEvaluator.evaluate
ns.log files give errors such as: ERROR 24-10-2021 22:55:36 [Notifications] -- While process notification: XXXXXXXXXXXXXXXXXXXXX java.lang.NullPointerException
CMS-XML SBM: Some users not getting notification, error "java.lang.NullPointerException at com.serena.sbm.ns.process.EventServiceImpl.lambda$0 "
Some users were no longer getting notifications, even when others users were getting the same notifications. The ns.log gave the following error: INFO 10-04-2020 10:07:00 [Events] -- Initial send for event 5172144, Tbl:ItemId 1015:763089, sending notification 'XXXXXX'
CMS-XML Get com.serena.sbm.data.Notification.lambda$findCCUsers in ns.log when user has bogus entry in CC list in user profile and nobody gets the notification sent to them, not even the primary recipient
ERROR 03-10-2016 14:42:00 [Events] -- Exception Thrown while processing Notification Event 'Changes'. java.lang.NullPointerException at com.serena.sbm.data.Notification.lambda$findCCUsers$3(Notification.java:593)
CMS-XML Get java.lang.NullPointerException and at com.serena.sbm.data.User.findActiveUserByNameOrLogin in ns.log
00000 INFO 01-03-2017 17:55:00 [ Notifications ] -- Added event 8855246, Tbl:ItemId 1009:36153, to events table for notification 'Pending Team Lead Approval - for PROD' for recipient with userid = 15 00000 INFO 01-03-2017 17:55:02 [Events] -- Initial send for event 8855246, Tbl:ItemId 1009:36153, sending notification 'Pending Team Lead Approval - for PROD'
CMS-XML Notifications are not being fired, since upgrade to SBM 10.1 or later, when populating TS_NOTIFICATIONEVENTS programmatically
Professional Services have often implemented and the community forums discuss the firing Notifications by directly populating the ... There is a new field TS_ACTIONSTAMP in this table and if this is NULL then you will get the following error in the ns.log and the event will not be processed by the Notification Server : ERROR 07-03-2012 12:24:15 [Events] -- Exception Thrown while processing Notification Event 'Jackie testing manual notification '. java.lang.NullPointerException
CMS-XML Notification does not run transition
... appear in the ns.log and will not run the transition ... ... - Event with action Run Transition was ... ... Table because there's no escalation conditions ... :00 [ Notifications ] -- Notification 'close' ... ... :00 [ Notifications ] -- ... events table for notification 'close' ... 3, sending notification 'close' ... ] -- Cannot read state of ... ERROR 22-01-2014 15:21:15 [Events] -- An error occurred while sending an event for the 'close' notification .
CMS-XML Troubleshooting: Notification using Run Script does not kick off the AppScript (SBM 10.1+)
... : Check the ns.log file Check the ns.log ... , but it does not tell you what ... ... lines BEFORE the notification . ... , on the Notification Server tab, ... ... 'MyNotificationTest' notification . ... Table because there's no escalation conditions ... occurred, but does not give any information ... ... :00 [ Notifications ] -- Notification 'My Notification ' being sent ... ... :00 [ Notifications ] -- ... events table for notification 'My Notification ' ... 3829, sending notification 'My Notification ' ... the 'My Notification ' notification .
CMS-XML How to get logging from a Notification that calls a web service.
... you create a notification you can have ... service as its action and map return ... These can be tricky to troubleshoot because there isn't a lot of logging that takes place. The log for these events should show in the ns.log file. ... <Install Directory>\SBM\Common\jboss405\server\default\work\jboss.web\localhost\notificationsrv\log\ ns.log Search this file for [Events] or the name of the actual Notification .
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