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CMS-XML DIM CM: While Actioning the request, we get an error in the final window in actioning process (Failed to get summary)
1) login to dimensions web client 2) select the request tab and choose your inbox and select any request to action 3) click on 'Save and Action' icon
CMS-XML Email Submit gives error "Error while RETRIEVING ITEMS FROM MS_EXCHANGE"
Some MS Exchange customers may experience an issue connecting to Exchange web services from the MailClient. The ns.log will have an error like this: ERROR 20-09-2013 07:59:30 [MailClient] -- Error while processing mailbox MAILBOX_NAME:
CMS-XML Read timed out Error message for MailClient email submit : ERROR ForkJoinPool-1-worker-1 2018-10-23 19:18:38,129 [notificationsrv.MailSubmitParser.MailClient] -- MailBox: "mailboxname", Could not create item "test item" at project "Projectname". Error: Read timed out
If the ns.log gets the following error message when processing emails then you need to increase your Web Services Invocation Timeout in Configurator for the Common Options in Mail Services:
CMS-XML Mail Client does not support the use of a Microsoft Exchange mailbox alias when using the protocol type "Exchange (via web services)"
will result in errors similar to the following in the ns.log file: AR: ERROR 30-09-2016 05:39:30 [MailClient] -- Exception while processing mailbox domain \user
CMS-XML Email submit fails with error "Unable to establish SSL"
12/07/2011 13:40:25: Begin Mailbox Processing , Number of Mailboxes : 1, Server Type: IMAP, Server Name:, Port: 993
CMS-XML Error: Could not send email (SendMail): XXX
211 System status or system help reply 214 Help Message 220 Service ready 221 Service closing transmission channel 250 Requested mail action okay, completed 283 The Gordano server is configured so that messages aren't being saved. The FROM and TO address are taken from the e-mail message headers 354 Start mail input; end with 421 Service not available, closing transmission channel 450 Requested action not taken; mailbox unavilable or busy 451 Requested action aborted, local error in processing 452 Requested action not taken, insufficient system storage 500 Syntax error , command unrecognized.
CMS-XML When no contentStream is read from the POP3 mailbox Email Recorder deletes the email instead of retry
When processing emails, sometimes no content [contentStream] is being read from the mail server and when this happens E-Mail Recorder is deleting the email message from the mailbox. ERROR 26-05-2014 10:50:00 [MailClient] -- Failed to process e-mail message
CMS-XML “Command is not valid in this state” when MailClient connects to Exchange POP3 server
[MailClient] -- Error while processing mailbox DesktopTemp: javax.mail.AuthenticationFailedException: Command is not valid in this state.
CMS-XML SBM: email submit or email recorder gives "javax.mail.AuthenticationFailedException" in ns.log
Example 2: [MailClient] -- Error while processing mailbox with namespace 0: Javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
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Caution: The Mail Client records three failures (due to an incorrect password, etc.) when it connects to a mailbox , but it continues to attempt to process the mailbox . The error messages caused by the failures are posted to the Event and Mail Client logs.
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