When you use the email recorder feature and an attachment is sent with an item. If the ttid doesn't exist for the email or the user doesn't have permission to add a note to an item you will see an error in the ns.log which is fine but you also end up with a folder in the tomcat temp directory called ns-attachments that doesn't clean itself up until you restart Tomcat.
When customers have experienced this it has been found that the source of the invalid XML is from their email scanners. We will look to mitigate this for future releases.
When using the Add Note or Send Email actions in the area where you can add text you get the formatting options bar where you can set font size, font color, bold etc. Once you have text there you are unable to select the text and use the right mouse click copy/paste/delete functionality. You can select text and use ctrl V, ctrl X and ctrl C but once you right click the mouse the highlighted text is no longer highlighted and the right mouse click options do not work.
When using the mail client for both email submission and to add notes , the change history may show a 2nd user in brackets. Example: 01/01/2010 07:00:00 AM, Attachment/Note added by Bill (Joe Manager)
When you create a new notification rule there isn't a field for Note. How can I get a notification to fire when a Note is added to an item? This might be helpful when an email note is added to an item automatically so you could notify someone or run a script etc.
As of version 10.1.4.1 of SBM, Attachments and Notes may be distinguished in the conditions of notifications. This means that a notification (commonly email notifications) can be triggered separately based upon the action of adding an attachment or a note to an item, whereas prior to 10.1.4.1, both actions were considered the same and did not allow you to setup discrete notifications for both.
