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Dim: Mail: Debugging communications issues between pcmsmail client and SMTP mail server
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On Windows systems, the default SMTP mail client is pcmsmail.exe. This program is included with Dimensions CM installations on Windows. If the mail notification file seems to be created without incident and the mail is not being delivered, use these steps to debug any issues with the actual sending of the mail message.
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-mailadd for cmnuser does not add mail address when user is created
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-mailadd for cmnuser does not add mail address when user is created
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KM-Dim9:21018-WS_NO_CREATE_MFILE Error: Cannot create mail file %s
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KM-Dim9:21018-WS_NO_CREATE_MFILE Error: Cannot create mail file %s
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Get "( System Error = Cannot create a file when that file already exists. )" when setting up IMAP mail client.
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Get "( System Error = Cannot create a file when that file already exists. )" when setting up IMAP mail client.
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Dim10: Can one create their own email events in Dimensions 10?
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Adding mail events is not available in Dimensions. The admin can configure the already created email events to specify which users or group e-mail messages are sent to.
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Email submit creates bogus ID numbers for new records
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When using Email submit, it is common to have notifications set to email a message that a new record has been created. If the record in the notification message refers to a record that does not exist or an old record that has existed for a long time, you likely have another server actively affecting the mail processes.
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Read timed out Error message for MailClient email submit : ERROR ForkJoinPool-1-worker-1 2018-10-23 19:18:38,129 [notificationsrv.MailSubmitParser.MailClient] -- MailBox: "mailboxname", Could not create item "test item" at project "Projectname". Error: Read timed out
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Go to Configurator> Mail Services>Notification Server>Common Options>Web Services Invocation Timeout and increase the value. You need to Apply for this to take affect. Note this will restart services so should be done outside of main working hours.
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KM-Dim7: How To: Create Dimensions Items from Microsoft Outlook email messages (.msg files) and Preview these with Inet
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Define a file format and mime type to use with the Microsoft Outlook email messages. Use the following steps to use msg files in PVCS Dimensions: Use the Process Modeler to create item type named MSG.
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Customize E-mail Templates for Notifications
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The fields which are part of this tag are defined when you create the notification in the administrator. ... If the user doesn't have permission to view the issue/ incident , the value will be "******" instead of the actual value.
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How To: VM Security - ACD Creation & Maintenance; Access Lists; Base Privileges
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Note: This entire document, with illustrations, is zipped (Word 95, 6.0 Format) and can be "Detached" for e-mailing or faxing; BOTTOM-RIGHT.
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