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HTML SBM Version Diff
Differences Between Versions > + SLA Items Panel
HTML Template Content Differences
Details )", items .)" ... Items items items \n\ ... Details )", items items \n\ ... items items items items . items ( Item \, Item )", Content )", Item )" Info )", items . Items Item Item )", Item Item Item items item item Items )", Item )", Items Item items Data data )", Items Items )", Items Items )", Items )", ( Detail Content items Details )",
CMS-XML Using Value Display Format to control item details in SLA reports
Using Value Display Format to control item details in SLA reports
CMS-XML How to get the total number of Completed items without SLA violations?
How to get the total number of Completed items without SLA violations?
CMS-XML Incorrect panel shown in ZMF 5.5 / IMS Getting Started Guide, page 34 Item 2.
Item 2 on Page 34 (Chapter 3 , Package Update) of the ZMF / IMS Getting Started Guide, displays Panel CMNCLPRC where it should display panel CMNPGNL0, shown below. CMNPGNL0 ---------------- UPDATE: PACKAGE INFORMATION -------------- OPTION ===>
CMS-XML How can I get a listing report that shows items that I own at a high risk of breaking an SLA?
@where TSM_SERVICE_REQUESTS.TS_ID in (SELECT ITEM _ID FROM SLA _ ITEM where ACTUAL_COMPLETION_DATE is NULL and RISK_CATEGORY='H') and TSM_SERVICE_REQUESTS.TS_OWNER IN (SELECT TS_ID FROM TS_USERS WHERE TS_NAME LIKE 'admin')
CMS-XML Example for using SLA details in SBM reports via Advanced SQL Conditions
The same SQL could be used in a listing report to give the list of items . ORACLE Example for all items in last month that violated their SLA: @where TSM_INCIDENTS.TS_ID in (SELECT ITEM_ID FROM SLA_ITEM where (RISK_CATEGORY='V' OR RISK_CATEGORY='L' OR RISK_CATEGORY='M') AND
CMS-XML Why do some HLL exit points return the ‘shortMsg’ variable value to the panel and others do not?
The reason some HLL exit points returned the ‘shortMsg’ value and some do not is because any HLL exit taken by a service (ex: FREZ00XM – ‘X’ in second to last position in the name) cannot return a short message, but HLL exits taken by the client (ex: RVRT0101) can. Note: There are some inconsistencies with the way the short message is being handled by HLL exits taken by the service (‘X’ in second to last position of the internal name).
CMS-XML Is SLA data collected if I do not define a service?
Once the Service is defined then the data becomes visible in the SLA reports and in the item if there is an SLA widget defined on the form.
CMS-XML Missing panel information in early versions of 8.1.1 HLLX GSG
Missing panel information in early versions of 8.1.1 HLLX GSG
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Dimensions CM: Working with items, part 1 (demonstration)
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