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SOO Installation and Configuration Guide
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Configuring the SLA Load Level ......................................................... 21
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Serena Service Manager Guide
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... Service Manager ................................................ 23 Configuring the SLA Load Level ............................................ ...
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SBM Reporting Guide
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Using SLA Reports in Work Center ..................................................................... 24
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Serena Service Manager Guide
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Chapter 4: Service Level Agreements .................................................................. 43 About the SLA Widget ....................... ...
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SBM Reporting Guide
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Using SLA Reports in Work Center ..................................................................... 29
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SBM Application Administrator Guide
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SLA Settings ...... ... ...... 36 SLA General Options ................................................................................. 36
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SBM Application Administrator Guide
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SLA Settings ...... ... ...... 38 SLA General Options ................................................................................. 39
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SOO Installation and Configuration Guide
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• Framework Files [page 11] • Service Level Agreement ( SLA ) Files [page 11] Installation and Configuration Guide 9
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SBM Application Administrator Guide
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SLA Settings ...... ... ...... 48 SLA General Options ................................................................................. 49
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SBM Application Administrator Guide
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SLA Settings ...... ... ...... 53 SLA General Options ................................................................................. 54
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