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PDF SBM Connector for HP Quality Center Implementation Guide
The selection lists (Category, How Detected, Severity, Detected in Version) must store identical values in both systems. The Quality Center configuration steps described in "Configuring Quality Center" on page 15 assume that you have defined the required fields in both applications. If you define custom names, the orchestrations and setup in Quality Center must reflect these.
PDF Serena Dimensions RM Integration Guide for SBM
6 Log in to SBM as "joe". You should see a new item with the title: "Submitted by RTM MRKT_000000 object" (000000 will reflect the true sequential requirement ID).
PDF Dimensions Connect for SBM User’s Guide
If you map a single selection field, the first design part is used. Changes that you subsequently make in Dimensions are reflected in SBM , and vice versa. Serena recommends setting up value mapping for field mapping so that you do not need to display the full design part specification in SBM.
PDF SBM Reporting Guide
Note: System reports that display group and user project-level privileges reflect privileges that are inherited from roles.
PDF SBM Orchestration Guide
• (Add new workflow...) from the Select workflow service list The information you specify in this dialog box is reflected in the orchestration link editor. For more information, see About Orchestration Links [page 21] and Orchestration Link Editor [page 29].
PDF SBM Orchestration Guide
• (Add new workflow...) from the Select workflow service list The information you specify in this dialog box is reflected in the orchestration link editor. For more information, see About Orchestration Links [page 24] and Orchestration Link Editor [page 33].
PDF SBM Orchestration Guide
• (Add new workflow...) from the Select workflow service list The information you specify in this dialog box is reflected in the orchestration link editor. For more information, see About Orchestration Links [page 26] and Orchestration Link Editor [page 35].
PDF SBM Application Administrator Guide
Then, for a "Begin Work" transition that support representatives execute when they begin working on a ticket, set the calculation for the Time In Assigned field to: Last State Change Date ‐ (minus) Assigned to Rep When support representatives execute the "Begin Work" transition, the amount of time that has passed before work began on a the item is recorded in the Time in Assigned field. You can then create reports that reflect this data. 50 Serena® Business Manager (SBM)
PDF SBM Application Administrator Guide
Then, for a "Begin Work" transition that support representatives execute when they begin working on a ticket, set the calculation for the Time In Assigned field to: Last State Change Date ‐ (minus) Assigned to Rep When support representatives execute the "Begin Work" transition, the amount of time that has passed before work began on a the item is recorded in the Time in Assigned field. You can then create reports that reflect this data. Tips for Creating Calculations
PDF SBM AppScript Reference
• GetDbValue(val): Get the field's internal value as it is currently stored in the database. This value does not reflect any changes that are waiting to be stored, such as editing that has occurred on a transition form. When an Update() executes, this value is recorded in the change history as the "prior" value.
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