It often helps to open the control panel -> Services and locate the "Serena Dimensions Listener Service". Change the startup type to "Automatic (delayed)". This will cause the Dimensions listener to wait for startup until other services have completed their startup.
Because the resource lock can only be held by one running process at a time, if more than one try to request the lock, the first will get the lock and others will wait . One at a time, each will be granted the resource lock.
Processes Names - TeamTrack function ttadmin.exe - Process name for the TeamTrack Administrator tool tsbrokersvc.exe - Process name for the TeamTrack Broker Service
When attempting to connect to VM-I Net 8.6.2 or later, the login process gets stuck at a screen showing: PVCS Web Client Agent Initialization WAITING FOR AGENT CONNECTION
A user reported a problem where emails were not being sent out despite notifications being set in the Adminconsole and all necessary configuration changes made. The dmemail.exe process was being correctly started by the Dimensions listener but wasn't processing the emails waiting to be sent out from Dimensions operations. The email_config.dat was verified as being correct and dm.cfg contained the relevant variables with the correct settings.
I was able to reproduce this in house for a couple of reasons. 1. User login menu was waiting for a manual keyboard response The /etc/profile had been modified to display a menu and wait for a keyboard response.
other processes cannot update it and must wait until the split completes to update information. Since the keys for package master records are basically sequential (Application Mnemonic + package number), as packages are being created and modified, update activity occurs in basically the same spots throughout the package master.
DMAPPSRV 2017/02/07 16:35:21 T P2640 T3976 DMAPPSRV initialization succeeded DMAPPSRV 2017/02/07 16:35:21 T P2640 T3976 Rollback on wait disabled DMAPPSRV 2017/02/07 16:35:21 T P2640 T3976 Waiting for message from pool manager
it will cause the dmemail process to wait for 2 minutes to allow the server time to get established and then check for the dmemail_nnnn.dat file. The same is true in the reverse if we stop the Listener Service, the dmemail process wil not 'stop' until about 2 minutes afterwards.
1. ENH198408 was implemented to allow higher areas in the current release to be completely ignored during audit processing, using the 'Ignore Higher Areas' (IHA=YES) option. This kind of audit will detect these prior release version regression situations during the audit of any area in the current release. Specifying IHA=YES on an area audit will mean that a user does not have to wait for an audit on the final populated area within the release to identify ERR0417!s caused by program changes in prior release areas.
