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Email Submitted items show raw html in Text Fields when using Exchange.
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Using "Render HTML tags" option in the field options will hide the raw html tags in state forms, but in a transition form the raw HTML will show. If the mailbox is on an Exchange Server, set the " POP3 Properties" option to "TEXT".
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OfflineSubmissionTechNote.fm
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• Set up a POP3 mailbox • Prepare your workflow and projects by creating a transition that defines the Email state as the “From State” • Prepare user accounts by granting “submit” privileges into the project used by E-mail Submission. You must also ensure valid e-mail addresses are provided in TeamTrack for users who will submit items via e-mail.
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How to setup SBM to accept email submit of new items (SBM 10.1 and above)
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Create one dedicated POP3 or IMAP mailbox account for each SBM project that will accept email submissions. This is beyond the scope of this document. However, your email administrator should be able to do this for you.
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Browser Interface Release Notes - TeamTrack 6.1
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50. If the E-mail Recorder is enabled for your system, the name of the POP3 mailbox designated for the E-mail Recorder is now automatically added to the To line when users reply to e-mail notifications via their external e-mail client. This feature is not available for the E-mail Recorder if the Notification Server is using a MAPI mail server.
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TeamTrack Database Schema
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TS_ID int 500 Unique numeric id per mailbox. TS_NAME varchar(64) 500 Name of the mailbox on the pop3 server. TS_PASSWORD varchar(64) 500 Password for the mailbox.
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Readme for SBM 10.1 as of 9th February 2012
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* Mailbox creation for e ... ... you to provide test data during the ... and replace that test data with production ... ... to run diagnostic tests against your SBM ... ... can use these tests to help you ... The Diagnostic Tests tab enables you ... run certain diagnostic tests from a list ... These tests can be used ... ... run the diagnostics tests if you are ... ... allow connection through POP3 or IMAP. If no such restrictions exists, consider choosing SMTP for the Notification Server and POP3 for the Mail Client because they enable faster connection speeds than MS Exchange.
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How to set up mail recorder for external and internal users
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The Network group set up an externally-available email account, which was setup to transfer all email to your internal POP3 account. When defining the mailbox for the email recorder, use the internal account name (e.g. int_recorder@myserver.mycompany.com) in the " Mailbox Name" field and its password in the " Mailbox Password" box. Use the external address (e.g. ext_recorder@mycompany.com) in the " Mailbox Email Address" field.
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Scaling for the Enterprise
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The Mail Client provides inbound services in which items can be submitted by sending an e-mail to the Mail Client e- mail box . The Mail Client communicates with mail servers using one of the following protocols: POP3 , IMAP, or Exchange (via Web services).
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Dim12: Request is not going to the expected inbox when there are 2 design parts affected
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see screenshots + Test 1 : When creating a Request on Design Part F and G, the following is shown in the Console window :
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How to use a Microsoft Exchange Shared Mailbox with the SBM email recorder
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How to use a Microsoft Exchange Shared Mailbox with the SBM email recorder
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