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CMS-XML Redundant License Server Setup Instructions
This document details the steps for setting up a Redundant License Server environment. This is intended for customers that are running TeamTrack Release 6.3 and Above.
CMS-XML SLM: How do I move (rehost) my existing license keys to a new server?
Please see the following video demonstration for instructions on how to rehost your licenses to the new server: When you are ready to rehost your license, go to the Software Licenses and Downloads (SLD) at:
CMS-XML SLM: How to configure SLM (Serena License Manager) and its clients for a redundant server environment
Unlike a regular license key, the key provided in this email cannot be pasted into your Serena License Manager. To install the key, please use the following instructions :
CMS-XML SLM: Certain clients sometimes/consistently cannot connect to the License Server, especially from remote locations
Change the SLM server configuration so that the main (lmgrd) server is always using the same port. You can pick the default value of 27000. For detailed instructions , please see KB article S136346 .
CMS-XML SLM: How to access the Serena License Manager through a firewall / What TCP ports are used by the Serena License Manager?
For instructions , as well as a reason why it is preferable to always specifying the port number on the client, see KB doc S137310 . You can find the lmgrd port and the merant vendor daemon port that the License Manager is currently using in the *.log file, by looking for: 11:55:10 (lmgrd) lmgrd tcp-por
CMS-XML How to uninstall the 64-bit version of Serena License Manager 2.1.5 for Windows
When attempting to uninstall the 64-bit version of Serena License Manager 2.1.5 for Windows via the Uninstall option in Programs and Features, or the Remove option in Add or Remove Programs, the application remains installed on your system. To uninstall this version of SLM , please follows the instructions below.
CMS-XML KM-Dim7: How to get around Flexlm License Manager problems with Firewalls
The following information is from the Flexlm User Guide : Problem: Does FLEXlm work with internet Firewalls?
CMS-XML Dim10: How to configure the Serena License Manager and its clients for a redundant server environment with Dimensions 10.1.x
Unlike a regular license key, the key provided in this email cannot be pasted into your Serena License Manager. To install the key, please use the following instructions :
CMS-XML PVCS Version Manager returns message that it could not connect to the specified license server, or that the license has expired
If no client workstations are able to successfully check out a license and the message persists, it's possible that the server is not running properly and troubleshooting help will be needed from Serena Support. On the Knowledgebase there is an article at S128639 that has 2 scripts attached, one for UNIX/Linux and one for Windows, and instructions on how to run the scripts. Follow the directions, zip or tar up the resulting output and send it to Microfocus Support for analysis (create a new case if you don't have one already).
CMS-XML Administrator Release Notes - TeamTrack 6.3
Serena Software recommends that you install the Serena License Manager before installing or upgrading TeamTrack. The Serena License Manager software is included with your TeamTrack software. Instructions for installing and using the Serena License Manager are provided in the Serena TeamTrack Getting Started Guide .
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