If scheduled reports won't send and you see the following error in ns.log you can check the following to address the issue. Exception Thrown while processing Notification Event 'Scheduled Report: Smith, Joe: Listing of Issues'. java.lang.NullPointerException
When you open the Notifications sub area in your Work Center Settings you may see the following error for a couple seconds "No row with the given identifier exists" com.serena.sbm.data. Notification #XXX
If you have followed the email response template from Application Administrator Guide under Notification Tags section, and the buttons in email received are not responding, right click in the email and click View Source to check the button html. If you are seeing empty anchor tag for the button such as <a href="">Approve</a>, then you might have missed the configuration for address for external links.
field to set a global, default shell value in notification item links at the Base Project in the Application Administrator. For example, if you want all users to view items from notifications in the Work Center
There is a column in that view for E-Mail Address. If any email addresses starts out with Salesforce/ then remove that word and only have it say the valid email address.
To add the hyperlink for iPhone or iTouch users, customize your Web interface e-mail templates by adding the following code to your e-mail templates, replacing <servername> with the name of your SBM server: If you are using an iPhone or iTouch, click on the following link to view the item: sbmmobile://<servername>/tmtrack/tmtrack.dll?View&I=$RECORDID()&T=$TABLEID()
Note the following important information: • The E-mail Responses tab only appears in the Notifications view if the notification's action is set to Send E-mail User Channel.
Design the form in view designer and put the Name and Description attributes on the form. Go to the Tools / My Workspace module and define a new notification. If you create a notification for Item - On Add
You may see the following message in the notification log ( ns.log ) file when you use the "Attach HTML email as PDF" option for Email Submit. DEBUG 2013-10-24 07:54:33,640 [notificationsrv.HtmlToPdfService] -- Font ARIALUNI.TTF was not found on current operating system. java.io.IOException: C:\WINDOWS\Fonts\ARIALUNI.TTF not found as file or resource.
If you use IE 10 or 11 with PPM you can't see any of the tabs that allow you to schedule or set who gets notified for Notifications or Scheduled Reports. Workaround is to use one of the supported browsers like IE6,7,8
