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SBM 10.1.+: Notification emails have http links to items instead of https links
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SBM 10.1.+: Notification emails have http links to items instead of https links
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Why do some email notifications show the From user in the email as the SBM computer name instead of the user? Like servername$@servername
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Depending on the settings in Configurator for the Notification server itself you can can select that the From and Reploy to Address show as the user that ran the transition or last modifier etc. If that user doesn't have an email address in their profile then the From field looks like below instead of a real email address.
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SBM - How to configure sbm to use google mail as a notification server and mail client
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You can use any mail server as a notification server and mail client, in the attached doc I use google mail as my notification server and mail client. If after you follow the setting and run into issue or recieve no mail, please look at the notification log - for 10.1.3.1 this is located here %program files%\Serena\SBM\Common\jboss405\server\default\work\jboss.web\localhost\notificationsrv\log\ns.log
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"Approve" and "Reject" buttons on email notifications are unresponsive
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In case you are using "external" parameter as followed the guide, you need to set up the address for external links in SBM Configurator > Mail Services > Notification Server > under Link Settings. Otherwise, change the second parameter of email response template to "internal" for links that are accessible only inside the firewall.
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ERROR -- Failed to send notification email to recipient < email address >: Could not connect to SMTP host: localhost, port: 25
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If your notification server is running and you have verified that the port is listening and notifications are successfully sent, then you may have a configuration issue. Launch SBM Configurator Select the Mail Services tab under Standard Settings
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SBM Notification Server, Outlook 365 and OAuth 2.0
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Sending notifications via SMTP will continue to function. It will be necessary to upgrade to SBM 11.7.1 if you use the Email Recorder and/or Email Submit mailboxes on Office 365. On-premise MS Exchange is not affected.
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Email responses and transitioning items from notifications
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Configurator. For details, refer to the SBM Installation and Configuration Guide. If
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SBM Java Notification Server: Migrating from MAPI to Exchange
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In the Mail Services tab, select the
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Customizing Notification E-mail Templates for iPhone or iTouch
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If any of your users access items using SBM Mobile on an iPhone or iTouch, you can configure the SBM e-mail notifications to include hyperlinks which will open SBM Mobile directly. This link makes it easier for iPhone users to access SBM , because they can use the enhanced SBM Mobile interface to interact with the item (instead of using the iPhone’s Web browser).
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E-mail submit fails with error: "Date has an invalid value" found in Notification Server log
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The resolution is found in the Web services guide beginning with version 10.1.2 The Web Services Developer's Guide Under Supported Date/Time Formats States: SBM uses the ICU (International Components for Unicode) library (Version 3.6) for dateTime Support.
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