Find Answers

Filter Search Results
All Operating Systems:
All Products:
All Solution Types:
Source:
 
Ask a Question
Example: "Database could not be verified"  
Tips | Start Over | Solutions | Alerts | Patches | Defects  
Pages [Next]
  Results
CMS-XML Trying to edit the Global Mashup in Composer but don't see it in the Application Repository as an option to open.
Trying to edit the Global Mashup in Composer but don't see it in the Application Repository as an option to open.
CMS-XML I have two Service Desks and two Knowledge Management Process Apps - which do I promote?
If you are installing SSM (Serena Service Manager) and SRC (Serena Request Center) and have a Service Desk and KM process app in both. Which do you need to promote?
CMS-XML Form display issues if upgrading from Release Control 6.0 to 6.0.1 or above and not promoting the process apps
The old forms were set to 800 pixels. To compensate for this: 1. Copy the provided sbmsol-util-1.1.js file to your Application Engine machines and replace the version located in directory: <install dir>\..\Application Engine\bin\solutions\sbmsol\javascript 2. Open the Release Package process app in Composer and edit the "Master State Form" in the "Deployment Path" application i. Select the HTML/Javascript widget named “DeploymentPathWidget” ii.
CMS-XML Reports Used in Serena Service Manager 5.2.1 Process Apps
The document attached to this article lists the reports that are used throughout the SSM process apps for different functionality. You can use the information below to help you manually build the reports if you do not have them in your environment (in the event you did not promote one or more of the process apps when the report functionality was first introduced). The following reports are described in the document: SRC - Knowledge Management
CMS-XML Deploy / promote gets stuck on "waiting" status
\Log directory, it will be clear that the deploy promote succeeds with a message similar to Sent the process app to Application Engine, awaiting callback.
CMS-XML SCCM Adapter requires new process app deployment with SBM 10.1.1.2 and 10.1.1.3
To work around this problem: If not already done, install the adapter and promote the snapshot as described in the Serena Orchestrated Ops Asset Discovery Adapter Guide.
CMS-XML Promote fails with error "Message: invalid character 0x1" in the instance.xml file
Failed to complete the import at 1/8/14 10:29 PM. The best way to troubleshoot this issue is to do the following Go to the Process App Snapshots area in the Application Repository.
CMS-XML Using the SBM Rich Text Editor in Service Manager
If you run the Service Manager installer to upgrade the framework files, but you decide that you do not want to promote the new process apps , you can still take advantage of the Rich Text Editor that was added to the SBM platform in 10.1.4. Follow the steps below to switch from the Aloha editor to the native RTE provided by SBM.
CMS-XML Automatically transition demand plan to review state once the review date is reached
A notification in the SDM – Demand Plan process app that automatically transitions your demand plan to the review state once the review date is reached is lost after you promote the app for the first time in SOO 4.0.
CMS-XML You don't have a permission.(Asset UUID:xx, action(s): publish)
If you are getting the above error when performing export/create/get Global Process App , check if you have the permission: - In Application Repository > Privilege, make sure user has the Publish privilege for Global Process App If you can't see Global Process App from the list, ask another administrator with higher privilege to grant you the access
Pages [Next]

Welcome kb sso

My Recent Searches

Search Feedback

Are we answering your questions?

Product Demos

Title: Dimensions CM: Deploying Emergency Fixes (demonstration)
This demonstration shows you how to deploy an emergency fix to a live production environment in Dimensions CM. You will learn how to promote requests to any stage in the Global Stage Lifecycle, promote and deploy in the same operation, and browse deployment areas.
Title: Dimensions CM: Deploying Requests (demonstration)
This demonstration shows you how to deploy requests in Dimensions CM. You will learn how to promote requests to the next stage in the Global Stage Lifecycle, deploy requests by
Title: Dimensions CM: Scheduling Deployment (demonstration)
This demonstration shows you how to schedule a deployment in Dimensions CM. You will learn how to set a deployment sequence, schedule a deployment, and use the Queue tab in the Deployment view

Additional Assistance

  • Submit a Case Online
  • FAQs