1. Stop the Dimensions Listener service by running the services console, which can be invoked from the control panel or by running the command: services.msc Right click on Serena Dimensions Listener Service and select Stop.
In some cases, the dmemail process may not start when the Dimensions Listener Service is started . This issue generally appears on Windows Servers. Errors in the email log files are similar to the following:
When the Serena Common Tomcat services starts, we are initializing several war files which can take some time. Attached to this Solution is a new catalina.properties file which will allow Tomcat to start a little bit faster.
This can happen if the uninstall of a previous version did not properly remove the service, preventing the new version from installing its service entry. As a result, the old service entry will attempt to start the SLM server but fail because it incompatible with the version it is trying to launch.
An error occurred while attempting to restart the License Server If you then try to restart the license server from windows Services, you get error: Windows could not start the Serena License Server service on Local Computer.
The following errors may occur if SBM is started while the SBM database is not accessible. If you start SBM while the SBM database is not running or is not accessible but later make it accessible the normal user interface will be fine because IIS is able to recover gracefully. Tomcat on the other hand isn't able to recover from this and you will consequently see the following issues until the Tomcat service is restarted while the database is available.
Error is - SBM Relationship Service Database failed to start in the allotted time period. Please restart service to load relationship data from the Application Engine database
