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CMS-XML Notifications stop working due to UUU (Unicode Upgrade Utility) accidentally being performed on 6.6.x database.
This leaves all text and varchar fields in the 6.6.x database as ntext and nvarchar. The database may still work correctly, however the notification server will be unable to read the e-mail addresses in the TS_NOTIFICATIONMESSAGES table, and fail to send messages. No errors will be logged in the ttmail.log,
CMS-XML Date field values are blank in notification emails
Date or date/time field values may appear blank in notification emails and an error like the one below may appear in the ns.log in SBM 10.1 and newer. ERROR 20-06-2012 13:48:46 [FileTemplate] -- failed to render tag "FIELDVALUE" with parameters "[FUTURE_ACTION_DATE]" for template "default.htm" ERROR 20-06-2012 13:48:47 [TagRenderer] -- While processing FIELDVALUE tag
CMS-XML How to get logging from a Notification that calls a web service.
When you create a notification you can have it call a web service as its action and map return fields from the web service to your sbm item. These can be tricky to troubleshoot because there isn't a lot of logging that takes place. The log for these events should show in the ns.log file.
CMS-XML Problem: Notify is sending duplicate messages and is not sending all of the messages.
Notify stops scanning a project when it finds a user who needs more messages sent than what the settings specify in SEND AT MOST in the Notify Options. Notify also does not increase the NFYTID field in the trkusr table for that user so that when it scans the database again the next time it sends out the same messages and then quits again. (i.e.
CMS-XML Why do some email notifications show the From user in the email as the SBM computer name instead of the user? Like servername$@servername
Depending on the settings in Configurator for the Notification server itself you can can select that the From and Reploy to Address show as the user that ran the transition or last modifier etc. If that user doesn't have an email address in their profile then the From field looks like below instead of a real email address.
CMS-XML Notifications are not being fired, since upgrade to SBM 10.1 or later, when populating TS_NOTIFICATIONEVENTS programmatically
Since upgrade to SBM 10.1 there is going to be a change needed if you are writing to TS_NOTIFICATIONEVENTS by some external means. There is a new field TS_ACTIONSTAMP in this table and if this is NULL then you will get the following error in the ns.log and the event will not be processed by the Notification Server :
CMS-XML How does the URL get created in Agile to SBM integration when using the __URL__ ( SBM Link ) attributes?
If you open the SBM System Administrator and drill down to the following location: Options | Manage Services | Notification Server | Properties | Options Tab. In the Web Server box of the Link Settings control this is where the server name and port are created from in the SBM Link.
CMS-XML Why don't I get email notifications when I'm assigned a task in Projects on Demand?
In the Admin | Company Settings area (You need to be an admin to see this screen) look for the option that says "Only notify of assignments if 'Project Status' field is Active" The option, when checked, will look at the Project Status field of your project (it is set in the Project Information Dialog) and if the status is not set to Active , then no email notifications will occur when you create new assignments.
CMS-XML SBM: Some users not getting notification, error "java.lang.NullPointerException at com.serena.sbm.ns.process.EventServiceImpl.lambda$0 "
The effected users had an invalid email address in the CC field of their profile settings (Settings > General > E-mail Notification CC-Users). Removing this value fixed the problem.
CMS-XML How to send a system notification to all Mariner users for things like system maintenance notices etc.
Design the form in view designer and put the Name and Description attributes on the form. Go to the Tools / My Workspace module and define a new notification. If you create a notification for Item - On Add
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