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SBM System Administrator gets error "Protocol error in TDS stream"
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When attempting to access the User Workspace, the web site never loads. The browser may spin forever or stop trying. We did not confirm, but accessing the Application Repository will likely experience similar issues.
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Launching SBM System Administrator or SBM Login Screen give error "InitExtension Failed" "License Server XXXX could not be contacted"
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On the Serena License Manager machine, in Control Panel> Administrative Tools> Services, verify that the Serena License Server service is running. If the service is running, try stopping and restarting the service.
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KM-Dim10: When logging into Command Center, an error of Cannot login due to system error please contact system administrator occurs
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The dimensions server name should be something similar to the following: dimensions.server = myservername Once the file is modified, stop Serena Common Tools or Tomcat and then restart.
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Error "LDAP bind authentication failure with Search Authority: 49 Invalid credentials"
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In older versions, this can be found in SBM System Administrator under Tools > LDAP Setup, General tab. The field name is Admin DN and Password.
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LDAP Test Connection button gives error "LDAP bind authentication failure. No such object"
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LDAP bind authentication failure with ... In older versions of SBM, these are found in SBM System Administrator under Tools > LDAP Setup, General tab, in the fields called "Search Filter" and the section called "Test User Authentication".
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EVAL license fails with a new installation of SBM
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Open SBM System Administrator > Options > Manage Services. Stop web server.
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Restoring shared solution files for Release Control 6.0 if overlaid by installing SSM 5.2
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Stop IIS. ... Using SBM System Administrator , select File | Put Files into Database
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PCLI get command on UNIX client throws "could not read the information stored in the archive" error, but the desktop client GUI running on the same system has no problems getting this file
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If the command now works without failure , setuid played a factor. ... as the user who installed Version Manager (a.k.a. the setuid user) or as a system administrator .
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Email responses and transitioning items from notifications
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Tip: You can customize the success or failure message template that appears in ... System Administrator and perform a Put Files in Database operation to save ... templates, see the SBM System Administrator Guide.
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Database Administrator’s Guide
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Starting and Stopping Oracle . . . . . . . . . . . . . . . . . . . . . . . . . ... 133 Stopping Oracle During DBA Operations . . . . . . . . . . . . . ... Once installed, UNIX Adobe Readers can also be accessed directly from Motif Client via the Help | Dimensions Overview menu (provided your System Administrator has configured this option – see the Motif Client User’s Guide).
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