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CMS-XML Logging into workcenter and there is no content other than the shell of the UI when using Oracle as the database.
If you use Oracle as your database and you login to workcenter and you don't see any applications or any SBM items at all take a look in the following log. C:\Program Files\Serena\SBM\Common\jboss405\server\default\log\workCenter.log You may see errors like the following:
CMS-XML KM-Dim7: NT: Cannot restart Oracle after shutdown
strt<oracle_sid>.cmd ,in this case strtpcms.cmd. This needs to be edited
CMS-XML Dim: Oracle cannot connect: ORA-12537 TNS:connection closed
Edited the tnsnames.ora Change the definition for SERVICE_NAME from lower to upper case : dim14 =
CMS-XML Dim: Oracle: Account is locked, password has expired, or password will expire in x days
With newer versions of Oracle, Oracle has changed the DEFAULT profile to be a bit stricter in password policies. In some cases , the following errors can occur when attempting to log into the various Dimensions Clients, log files, and /or DMDBA: ORA-28000: The account is locked
CMS-XML Dim CM: The specified Oracle location does not contain a sqlplus file. Select another directory
The installer expects to get the Oracle Home path, not the bin folder path of Oracle. In this case , user must select /data/ oracle / oracle 11dbhome_1/ and not /data/ oracle / oracle 11dbhome_1/bin
CMS-XML TRK: Merant ODBC ORACLE DRIVER ORA-12571:Tns packet writer failure
Stop the database, reconnect and launch the application again. If that doesn't work try TNSPING for the DB or use ODBC-Test to test if the host is reachable. In most cases , this error occurs whenever there is a connection break-up, either for problems in the network, either because the user terminated the application in a "non-traditional" manner.
CMS-XML 12.2.1 : server installation on Linux with Remote Oracle run-time, got the error "There were errors creating the PCMS_SYS"
In this case , this has been fixed : 1) by adding the path of Oracle 11g Client (installed on Dimensions server machine) in the path as follow for example : PATH=<local oracle client path>:$PATH ; export PATH
CMS-XML Dim12: Desktop Client: Not able to login to Desktop Client, got the error "ORA-12640: Authentication adapter initialization failed"
DMAPPSRV 2014/09/16 09:30:18 I P11228 T12160 Connecting to cm_typical@DIM10 DMAPPSRV 2014/09/16 09:30: 19 E P11228 T12160 Pcms error: 0, Error: Unable to connect to database "cm_typical" DMAPPSRV 2014/09/16 09:30:19 E P11228 T12160 DBI0004527E DBIO: Database I/O error occurred
CMS-XML KM-Dim9: ORA 12154 - TNS Could not resolve service name - Desktop Client
Some sites are not allowed to ping servers. In this case test the connection by entering the fully qualified hostname of the server into the 'Server' textbox. <hostname.company.com>
CMS-XML KM-Dim7: Error: ORA-01632:Max # extents (99) reached in index
In order to re-define a more appropriate storage clause for a given database object, in this case the index SEC_CM_HISTORY1, you will find a utility script : $PCMS_DBASE/create_pcms_index_script.sql
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