There are in fact no individual Demote email notification templates - the Demote operations use the Promote templates indicated below: - PROMOTE_REQUEST_NOTIFICATION.tplt PROMOTE_BASELINE_NOTIFICATION.tplt
You can use any mail server as a notification server and mail client, in the attached doc I use google mail as my notification server and mail client. If after you follow the setting and run into issue or recieve no mail, please look at the notification log - for 10.1.3.1 this is located here %program files%\Serena\SBM\Common\jboss405\server\default\work\jboss.web\localhost\notificationsrv\log\ns.log
The notification server in SBM 10.1 and newer may not send email notifications and get the below error if there is more than one TS_LANGUAGES table records for a particular language (such as US_ENGLISH) and a $STRING() tag is used in the email template . ERROR 15-04-2012 20:20:45 [Events] -- Failed to format e-mail message. org.springframework.dao.IncorrectResultSizeDataAccessException: query did not return a unique result: 3
Date or date/time field values may appear blank in notification emails and an error like the one below may appear in the ns.log in SBM 10.1 and newer. ERROR 20-06-2012 13:48:46 [FileTemplate] -- failed to render tag "FIELDVALUE" with parameters "[FUTURE_ACTION_DATE]" for template "default.htm" ERROR 20-06-2012 13:48:47 [TagRenderer] -- While processing FIELDVALUE tag
The mail notification messages sent by Dimensions build use different mechanisms and templates then the email notifications provided by the remainder of Dimensions. As documented, these templates are setup entirely in the Build Administration portion of the Dimensions Administration Console. If build notifications have been configured and they are not being received, please check the following:
In case you are using "external" parameter as followed the guide, you need to set up the address for external links in SBM Configurator > Mail Services > Notification Server > under Link Settings. Otherwise, change the second parameter of email response template to "internal" for links that are accessible only inside the firewall.
On the Recipients tab associate all users that you want to receive system notifications. On the Template tab you can add the Name and Description attribute and generally customize the notification as you want. Save your changes
This error usually indicates the message queue settings are not setup correctly in the Configuration | Environment Settings | Notification Settings tab.
Depending on you Mail Server configuration - if you have restrictions on who the sender of an email can be then ensure that the box "Display name in e-mail address from notifications " is not selected when trying to use a standard from address. If it is ticked as below this can cause the below errors in the described logs.
