InitExtension Failed: Unable to initialize ALF SSO library: ' JNI Bridge configuration file element '' contains file or directory that does not exist : 'C:\Program Files\Serena\SBM\Application Engine\alfssojavabridge\alfssogatekeeper\lib\XmlSchema-1.4.2.jar'' The web server is unable to gather the information required to serve up the requested page.
Solution Logging into Work Center InitExtension Failed: JNI Bridge configuration file element '' contains file or directory that does not exist : 'C:\Program Files\Serena\SBM\Application Engine\alfssojavabridge\alfssogatekeeper\lib\log4j-1.2.18.1.jar'
The window below will show you which cfg files that you have specified for Tracker Version Manager integration. To get this screen: In the Tracker Admin tool go to Tools | Projects; Then go to Manage | Version Manager Setup. Note: If you have multiple cfg files that each contain a VCSDIR statement, you will need to create a VCS.CFG
The above scenario arises when the <transportReceiver name="mailto" class="org.apache.axis2.transport.mail.MailTransportListenerEx"> section in the C:\Program Files\Serena\SBM\Common\jboss405\server\default\deploy\eventmanager.war\WEB-INF\ conf \axis2.xml has been manually commented out. Uncommenting this section resolves the problem. This problem can also arise if there is an incomplete transportReceiver
Customer wanted to delete an individual project. They went through explorer and deleted the projects archive directory which also contained the project config file . When the customer goes into the GUI, they see one of two things.
The files in the \ conf directory contain several SSO configuration settings. If you have made advanced customization changes for SSO such as configuring custom authentication providers or other authentication-based settings, merge the data from these files into the runtime versions.
to a local directory. It creates 4 directories containing keystores: [LocalCertsDir]\alfssogatekeeper [LocalCertsDir]\ALFSSOLogin [LocalCertsDir]\CMServer [LocalCertsDir]\TokenService 3. Navigate to the [DimensionsInstallDirectory]\Common Tools\tomcat\6.0\webapps\ALFSSOLogin\WEB-INF\ conf directory.
to a local directory. It creates 4 directories containing keystores: [LocalCertsDir]/alfssogatekeeper [LocalCertsDir]/ALFSSOLogin [LocalCertsDir]/CMServer [LocalCertsDir]/TokenService 3. Change to the [DimensionsInstallDirectory]/common/tomcat/6.0/webapps/ALFSSOLogin/WEB-INF/ conf directory . Copy the content of [LocalCertsDir]/ALFSSOLogin to this directory.
In addition the Pulse interface was working correctly. There were no configuration files in the %DM_ROOT%dfs folder containing DIM10 and the Pulse startup.properties file under ProgramData\Serena\Pulse\conf contained the correct database connection string of DIM14 for the JDBC url.
