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CMS-XML Running out of Sockets on the operating system because of Close_Wait or Time_Wait states
In some instances, all will be well for a period of time then suddenly SBM has problems connecting to the database. ... The following request from user 'u5xxx' at address '' has been active since 08/20/2014 11:21:39: Thread number 14, 16 active , 20 total ... OpenEx failed with connect string 'DSN= SBM ;UID=Axx467'. ... Error opening database for updating concurrent license usage.
CMS-XML EVAL license fails with a new installation of SBM
Licensing error using EVAL license when port 80 is in use.
CMS-XML Cannot start Active Diagnostic (SBM Logging Services) and get error "Cannot connect to the Active Diagnostics database. Runtime configuration is currently unavailable.”
When starting Active Diagnostics, it will start quickly and immediately stop. The logs will show error:
CMS-XML SBM: Reduce the size of Configurator's Collect logs
Collect logs in Configurator can create a vary large zip file. It is often not necessary to send all the log files or Active Diagnostics logs. Here is how to reduce the log file size.
CMS-XML Customer with a newly added Professional license gets licensing errors while trying to use one of the products this package license gives access to
Customer with a newly added Professional license (named or concurrent) gets licensing errors while trying to use one of the products the license gives access to (Version Manager, Tracker, TeamTrack / SBM ). Version Manager users may see the error "pvcs.exception.PvcsLicensingException" when trying to create or open a project database.
CMS-XML How to configure active diagnostics when having high cpu or memory usage issues.
The following steps are useful when trying to get active diagnostics setup correctly to troubleshoot high CPU usage or high memory usage in SBM. Open the Configurator tool from the SBM server that runs the "Common Services" component. Click on the tab on the left called "Manage Services"
CMS-XML Default Logout Page and SSO Double Logon with SBM
If this timer expires, the login will not complete, and the gatekeeper will initiate a new logon session. The process of initiating the new logon session, however, does not get activated until the user attempts to enter their credentials. The net effect is that the user gets sent back to the logon page to logon again.
CMS-XML / SSO => PRG7700105E Error: Error authenticating user "dmsys" ... No licenses are available
when trying to login to Dimensions with SSO active , got this error : PRG7700105E Error: Error authenticating user "dmsys" ... No licenses are available
CMS-XML Data Direct driver for exclusive use with SBM
ERROR [HY000] [SBM][ODBC Oracle driver]The DataDirect product you are attempting to access has been provided to you by Serena Software, Inc. for the exclusive use with SBM. You are not licensed to use this product with any application other than SBM . If you would like to purchase this product, please ....
CMS-XML General tips for maintaining SBM log files with Collect Log Files.
One part of the video I show an Active Diagnostics log that is about 8gb which isn't out of the ordinary but one thing I forgot to mention was to just take a look at the various sliders in the Active Diagnostics screen. All the sliders are normally set to the "Error" level so if you're not currently trying to diagnose a problem using Active Diagnostics just set any that are higher than "Error" back down and click the "Apply Runtime Configuration" button.
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