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Article Support Platform Matrix for Serena Products
The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
Article How do I register as a new Serena product user?
CMS-XML Dim CM 14.x: Unique constraint violations on VRS_1_A_F1 and/or VRS_2_P_PK during schema or VRS upgrades
These constraint errors are typically caused by repeated upgrade runs without cleaning up properly. Please make sure that in addition to rolling back (or running the Upgrade Assistance Pack (UAP) reset scripts if provided to you by Support ) you empty and disable the Oracle recycle bin and empty the DB cache directory (as defined by DB_CACHE_DIR in dm.cfg). If the cache directory contains entries for a previous attempt you will see these errors.
CMS-XML Removing "null" related errors from a Project Database introduced by using Java 6 Update 10 (or newer) with a VM I-Net web client that did not support it
... a release that supports the newest JRE ... ... project's Properties ( e .g. ... ... If your workspace is not the Root Workspace ... If you are not sure what to ... ... project itself ( no path). Default Version , Branch Version and Base Version ... empty fields ( no value). ... avoid this, do not have your developers ... To help identify the locations ... ... PDB has Default Version , Base Version and Branch Version set to null ... ... how the Default Version is set to ... ... Workspace Settings tab, remove the value null for the Default Version field.
CMS-XML DIM9: Error message: The Dimensions server specified does not support connections from your client version
The 9.1.3.19 (or 9.1.3.18) patch installer updates some of the jar files which would have been expanded from starting 9.1.3.0. If this wasn't followed and Tomcat is started for the first time after installing 9.1.3.19 then the 9.1.3.0 war files will be expanded, overwriting the 9.1.3.19 patch files.
CMS-XML Problem: STRING or CHOICE FIELD was not updated when using the Tracker Update SCR form
The instructions in this document will fix the users database but it might cause more data loss than is neccessary. If the user wants to try to recover as much data as possible then please contact a senior tracker team member for help .
CMS-XML XMLSERV: No services listed after update to 8.1.2
File Help ------------------------------------------------------------------------------- SERXMLS XML Services
CMS-XML Agile help may point to old version of online help file on certain screens.
To fix this run the two sql scripts against the agile database. update PES_DesignerForm set dfm_Layout=REPLACE(Cast(dfm_Layout as nvarchar(max)),'appVersion=2009.03.00.9999','appVersion=2010.01.00.9999') update PES_DesignerForm set dfm_Layout=REPLACE(Cast(dfm_Layout as nvarchar(max)),'help.serena.com/mariner','help.serena.com/alm')
CMS-XML PPM task view general Java troubleshooting help.
Try rebooting your computer. If it still doesn't work, there may be a problem with multiple versions of Java installed on your machine. Sometimes multiple versions will cause conflicts with each other.
CMS-XML Get "Author could not be resolved" tool tip when hovering over user name in journal entry or the users name can't be clicked to send email.
<[1389893405]> - John Support Manager John comment In newer version of SBM the entry looks like this.
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