When you create a notification you can have it call a web service as its action and map return fields from the web service to your sbm item. These can be tricky to troubleshoot because there isn't a lot of logging that takes place. The log for these events should show in the ns.log file.
You can use the attached registry keys to enable some very basic logging about the soap request and response that gets sent and received from notifications or other web services. This can be particularly helpful when a soap request or response is too large and gets chopped of in the Common log . This logging will show the entire request and response envelope.
Get the following error in ns. log when scheduled report takes over a minute to run. Exception occured during invoking AE web service 'RunReportXML': Read timed out
Newer Versions: C:\Program Files\Serena\SBM\Common\tomcat\server\default\webapps\rlc\ WEB -INF\classes Older Versions: C:\Program Files\Serena\SBM\Common\jboss405\server\default\deploy\rlc.war\WEB-INF\classes Find the section for the logging you want to increase:
User Message: Fatal WebException occured with status: NameResolutionFailure. Dev Message: Fatal web exceeption Exception Message: Fatal WebException occured with status: NameResolutionFailure.
NOTE: Similar changes can be made for the other ZMF Connector logs. Edit the properties file, by default located at: C:\Program Files\Micro Focus\common\tomcat\8.5\webapps\almzmf\ WEB -INF\classes\ log 4j.properties Comment out these lines, be adding a pound sign (#) to the beginning:
Step 3: ZMF Connector communicates with ZMF. The ZMF connection information is configured in C:\Program Files\Micro Focus\common\tomcat\8.0\webapps\almzmf\ WEB -INF\conf\zmf_resource.properties If the connector cannot reach ZMF, those errors will also be in serenatomcat-stderr.log or serenatomcat-stdout.log (by default located at C:\Program Files\Micro Focus\common\tomcat\8.0\logs)
On the Orchestration Engine server find the following file and edit it in notepad. <SBM Install Directory>\Common\jboss405\server\default\deploy\eventmanager.war\ WEB -INF\alf_ log 4j.properties Locate the following two lines
