If you suspect this is your problem have someone try to login who get this error and scroll to the bottom of this file on the SBM server. C:\Program Files\Micro Focus\SBM\Common\Tomcat 7.0\server\default\logs\tomcat.log If you see the following error it could be the same issue.
If you haven't installed one of these solutions since the last time you restarted IIS then this folder should be empty. If it's not empty then try stopping IIS and move the contents of the payload folder to a different location and start IIS. See if you see a decrease in the amount of time it takes for SBM to become responsive to logins .
Notice that the username is a very long string instead of the user's actual login name. To fix this, you need to copy the identity transformer code into JBoss' Configuration.xml file. For a complete video walk-through, go to KB S141238 , and watch the videos.
You can use the following javascript code to assign a variable that will resolve the currently logged in user. Depending on what you need they will assign the full user name, user id, or login id
This article will only work with Mariner 2008 R3 and later as this functionality didn't exist before that. When this report is run you can specify the number of days back you want to query for Mariner users who have and haven't logged into Mariner. This may be good for license management where you want to give someone else a license and take one away from a user who doesn't login to Mariner.
